Last Updated: August 8, 2026
At The Fiora Collection, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Order Processing
Orders are typically processed within 2–5 business days after your payment has been successfully received.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During holidays, promotional events, seasonal periods, or periods of unusually high order volume, processing may take longer than usual.
Shipping Times
Once your order has been processed and shipped, delivery time will depend on your shipping destination and the shipping method available at checkout.
Estimated delivery times are provided as general guidelines and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances beyond our control.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
If a free-shipping promotion is offered, the applicable terms and minimum purchase requirements will be displayed during the promotion.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time after shipment for tracking information to become active in the carrier's system.
Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an incorrect or incomplete address, contact us as soon as possible at hello@domin.com.
We will do our best to assist with address corrections before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or been handed to the shipping carrier.
Failed or Undeliverable Deliveries
If a package is returned to us because of an incorrect address, incomplete address, unsuccessful delivery attempts, or refusal of delivery, please contact us at hello@domin.com.
Additional shipping charges may apply if the package needs to be shipped again.
Delayed Packages
Although we work with shipping carriers to provide reliable delivery, delays can occasionally occur.
If your package is delayed, please first check the tracking information provided by the carrier. If you need additional assistance, contact us at hello@domin.com with your order number.
Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.
You may also contact the shipping carrier directly to request additional information.
If you still need assistance, contact us and provide your order number and tracking information.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at hello@domin.com.
Please provide your order number and, when possible, clear photographs of the damaged package and product. We will review the situation and determine the appropriate solution.
International Shipping
If international shipping is offered at checkout, delivery times and shipping charges may vary depending on the destination.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs processing may also cause delivery delays that are outside our control.
Multiple Items in an Order
Depending on product availability, fulfillment location, or shipping arrangements, items from the same order may occasionally be shipped separately.
If your order arrives in multiple packages, you may receive separate tracking information for each shipment.
Order Cancellation
If you need to cancel an order, please contact us as quickly as possible at hello@domin.com.
We cannot guarantee cancellation requests can be accommodated once an order has entered processing or has already shipped.
Contact Us
If you have questions about our Shipping Policy or need assistance with an order, please contact us:
The Fiora Collection
United States of America
Email: hello@domin.com
We appreciate your business and are committed to providing a smooth and convenient delivery experience.
