Shipping
At The Fiora Collection, we want your order to arrive safely and conveniently. We process orders as quickly as possible and work to provide a smooth delivery experience from checkout to your doorstep.
Order Processing
Orders are generally processed within 2–5 business days after payment is successfully received. Orders placed on weekends or holidays may begin processing on the next business day.
During busy periods, holidays, promotions, or seasonal events, processing times may take a little longer.
Shipping Time
After your order has been processed, delivery times may vary depending on your location and the shipping method available at checkout.
Estimated delivery times are provided as a general guide and are not guaranteed. Delays may occur because of carrier issues, weather, holidays, or other circumstances outside our control.
Shipping Costs
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.
Order Tracking
When tracking information is available, we will provide it to you by email so you can follow the progress of your shipment.
Please allow some time for tracking information to become active after your order has shipped.
Incorrect Shipping Information
Please make sure your shipping address and contact information are correct before completing your order.
If you notice an error, contact us as soon as possible at hello@domin.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Returns
We want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may contact us to request a return.
Return requests should generally be submitted within 30 days of delivery.
Return Conditions
To be eligible for a return, items should generally be:
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Unused and in their original condition
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Returned with original packaging and tags, where applicable
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Free from damage, stains, odors, or signs of use
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Accompanied by the relevant order information
Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.
Non-Returnable Items
Some items may not be eligible for return, including products that are personalized, final sale, used, or otherwise identified as non-returnable at the time of purchase.
If you are unsure whether your item qualifies, please contact us before sending it back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@domin.com as soon as possible.
Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate solution.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of an untracked return.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges, if applicable, may not be refundable unless otherwise required by applicable law or stated by us.
Exchanges
If you would like to exchange an eligible item, please contact us at hello@domin.com. Depending on product availability, we may offer an exchange or another appropriate solution.
Contact Us
If you have questions about shipping, returns, refunds, or your order, please contact us:
The Fiora Collection
United States
Email: hello@domin.com
We're happy to assist and will do our best to make your shopping experience as smooth as possible.
